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Privacy Policy

AAT Industries Ltd

Registered office: 51 Thunderbolt Way, Tipton, DY49SG, United Kingdom
Contact email: alex@x1cnc.com
Website: www.x1admin.com

Last updated: 12/04/2026

This Privacy Policy explains how AAT Industries Ltd collects, uses, stores and protects personal information when you visit our website, contact us, download software, request support, or use our services.

1. Who we are

AAT Industries Ltd is the controller of the personal data described in this Privacy Policy, unless stated otherwise.

2. The information we collect

We may collect and process the following categories of personal information:

Name and company name
Email address and telephone number
Billing, account, order and licence information
Installation information submitted by our software, including machine name, software version, IP address, Windows username and related support notes
Messages sent through contact forms, support requests or emails
Technical website information such as browser type, pages visited, device information and cookie-related data

3. How we collect information

We may collect information:

Directly from you when you contact us, register, request support or place an order
Automatically when you use our website
Through software installation, licensing, activation or support processes

4. How we use your information

We may use personal information to:

Provide software, downloads, updates and related services
Process orders, licences, registrations and support requests
Maintain records of installations and software versions
Improve our website, products and support services
Communicate with you about your account, software, updates or support matters
Comply with legal, regulatory, accounting and security obligations

5. Legal basis for processing

We process personal data where necessary for one or more of the following reasons:

To perform a contract with you
To comply with a legal obligation
For our legitimate interests, such as running, improving and securing our business and services
Where required, on the basis of your consent

6. Software installation and support data

When our software is installed or used, it may send installation or support-related information to us, such as company name, email address, machine details, software version, IP address and technical notes. We use this information to manage licensing, maintain support records, improve compatibility, investigate issues and provide customer assistance.

7. Cookies and similar technologies

Our website may use cookies and similar technologies for basic website functionality, analytics, preferences and security. Where required by law, we will request consent before placing non-essential cookies on your device.

8. Sharing your information

We may share information with trusted service providers where necessary, for example:

Hosting providers
Payment providers
Email or communication providers
Technical support and software service providers
Professional advisers where necessary

We may also disclose information where required by law, regulation, court order or to protect our legal rights.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, support, licensing and dispute-resolution purposes.

10. Data security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

11. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the processing of your personal data, and to request transfer of your data where applicable.

To exercise any of these rights, please contact us at alex@x1cnc.com.

12. Marketing communications

If we send marketing communications, we will do so in accordance with applicable law. You can opt out of marketing emails at any time by using the unsubscribe link or by contacting us directly.

13. Third-party links

Our website or software may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated revision date.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

AAT Industries Ltd
Registered office: 51 Thunderbolt Way, Tipton, DY49SG, United Kingdom
Support email: support@x1cnc.com
Contact email: alex@x1cnc.com
Website: www.x1admin.com